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089-941-7777
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  2. About allergies

About allergies

  • About allergenic ingredients

Our facility's basic approach to food allergy response

  • We would like to express our sincere gratitude for your continued patronage of our hotel.

    The restaurant and kitchen at this facility are used in daily cooking operations.
    Eight specific ingredients: wheat, eggs, milk, buckwheat, shrimp, crab, walnuts, peanuts, etc.
    We handle foods and ingredients that contain allergens, and we cook them using the same kitchen utensils.
    Although cooking utensils are thoroughly washed, there is a possibility that trace amounts of allergens may be mixed into the food depending on the facility environment.

    Therefore, we would like to inform you that this facility is unable to provide food that is completely free of allergens.
    We kindly ask for your understanding.

    Furthermore, at this facility, we conduct pre-visit interviews to inquire about any foods that guests cannot eat due to allergies, religious beliefs, dislikes, or other reasons.
    However, in order to avoid food waste, we only accept reservations up to three days before your stay.
    Please understand.

    If you have any of the ingredients listed,
    Please contact us in advance using one of the following methods:

    Reservation main phone number:089-941-7777
    Reception hours:From 09:00 to 19:00
    (Reception hours may change on maintenance days, etc.))

    Reservation email address:info@dogokan.co.jp

    We will treat the personal information entrusted to us by our customers as a valuable asset and manage it appropriately.
    The information you provide will be used only to the extent necessary to contact you about your reservation or stay, and to improve our services.
    It will not be used for any other purpose.
    In addition, we will not disclose personal information to third parties without your consent, except when required by law.

    ※During the year-end and New Year holidays, only changes due to allergies are accepted.

For customers with severe food allergies

  • We will prepare food to the extent possible,
    We prioritize customer safety, and may be forced to decline your request.

    After consulting with your doctor and your own physical condition,
    We ask that you make the final decision yourself.

Allergy confirmation on the day

  • Upon arrival, when you check in
    Allergy information will be confirmed at the front desk.

    Also, at the start of a meal
    Once again, staff will provide a verbal explanation.

    Therefore, it may take a little time at the beginning of the meal.
    Thank you for your understanding.

  • 8 specific raw materials

    Egg... Will it be chicken eggs or fish eggs?
    　　　　　Also, what about using it as a seasoning or binder?

    Breasts... How about using other dairy products or soy milk?

    Wheat... Is it possible to use it as a seasoning?(Miso, vinegar, soy sauce, mirin, etc.)

    Soba … nothing special.

    Shrimp … How about using other crustaceans, stock or extracts?

    Or... How about using other crustaceans, stock or extracts?

    Peanuts/walnuts... There are many applicable ingredients, so I will explain them later.

  • Allergies Regarding 20 items that correspond to specified raw materials

    Chicken, pork, beef... Is it okay to use processed products, soup stock, and extracts?
    　　　　　　　　　　Also, is it okay to use gelatin?

    Gelatin... How about using meat or fish?

    Banana, kiwifruit, orange... What about other fruits?

    Abalone... What about other shellfish or crustaceans with similar ingredients (shrimp, crab, squid, octopus)?

    squid … How about octopus, crustaceans (shrimp, crab), shellfish, etc. that have similar soup stock and ingredients?

    Salmon/Mackerel… How about other fish, how about some fish roe?

    how much … How about chicken eggs or fish?

    Matsutake... How about using other mushrooms or soup stock?

    Yam... How about Japanese yam or taro?

    Sesame … How about using sesame oil or other seeds (nuts or goji berries)?

    Almonds, cashew nuts, soybeans, peaches, apples... There are many applicable ingredients, so I will explain them later.

  • Regarding the attributes of nuts

    Nuts have many applicable ingredients, and the range is also very wide.

    If you don't mind, please let me know the specific ingredients that you cannot eat.

    (An example:I am allergic to only peanuts, I am allergic to Rosaceae, but I can eat plums, etc.)

    ※Although not classified here, sesame is a similar ingredient in terms of composition.