I reserved a non-smoking room, they gave me a room on the smoking floor, but told me my room is non-smoking. There were smell of smoke the whole day. There were also noise issue from other rooms, but the staff did not deal with. Overall the staff are not very helpful in these two issues.
Thanks for staying our hotel.
We are sorry you could not stay comfortably.
Our hotel has only one non-smoking floor. And we cannot change your room to non-smoking floor
because these days are already full when you request.
And about noise issue,autumn is good season for trip and a lot of people and group coming.
We must attention to noise issue. We apologize you could not help.
We are so sorry and we wish your trip in Japan is wonderful memory for you.
And we promise you more show hospitality to you if we can meet you.
Dogo-kan front desk